FROM OUR SHORE
Shipping
Australian Shipping
Shipping is available Australia-wide. Rates are calculated at checkout based on your order and delivery location. Orders are dispatched from Western Australia within 2 business days.
International Shipping
Not right now. We are only shipping within Australia at the moment.
Order Processing
Orders are packed and sent within 2 business days. Estimated delivery is 7–14 business days after dispatch, depending on your location and the carrier.
Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Order Cancellations or Changes
If you need to cancel or change an order, please email info@arlawave.com.au within 12 hours of placing it. We will do our best to help, but changes or cancellations cannot be guaranteed once processing has begun. This does not affect your rights under Australian Consumer Law.
Please note: We don’t offer refunds for orders that haven’t shipped. If you decide to cancel completely, we will issue you a store credit to use any time. Once your order has been packed and shipped, it’s locked in.
Returns
Swapping
We don’t offer exchanges, but you can return your item for a store credit if it’s not quite right.
Returning Items
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it. We accept returns on full-priced items that are:
- Unworn and unwashed
- In original condition, with tags
- Sent back within 30 days of receiving your order
- Have a receipt or proof of purchase.
To start a return, you can contact us at info@arlawave.com.au. We’ll let you know the next steps, including the return address (located in Western Australia), which will be provided in our reply. Please don’t send anything back without checking in first, we need to approve your return before it’s sent.
If your return is approved, we will provide the return address and instructions. Return postage for change-of-mind returns is the customer’s responsibility. Arla Wave will cover reasonable return costs for confirmed faulty products.
You can always contact us for any return question at info@arlawave.com.au.
NEED A HAND?
Get in touch - we are here to help.
For any questions about shipping, returns, or your order,
please reach out - we are just an email away.